1）How do I track the status of my order and order shipment?
Your order confirmation email will have an purchase ID number at the top of the email. Enter that number and your billing zip code into the Track Your Order form on our Customer Care page. Your order details will appear. If your order has been shipped, you will see a carrier tracking number that you can click on to track the progress of your order shipment.
You can also sign in to your account online or through the mobile app to view your order history. From there, you can view your order details. To track the progress of your order shipment, you can also click “Track Your Order” on futbolucl.com. You can track the progress of your order shipment on the mobile app only if you made the purchase as a registered user.
Your order shipment confirmation email will include a carrier tracking number with a link to a Track Your Order page. From there, you can track your page in real-time and sign up to receive tracking updates via text message.
For each shipment, you will receive an email notification the day before your package is scheduled to be delivered and you will also receive a delivery confirmation email after delivery.
Some other details to consider:
When an order ships depends on the availability of the ordered product. Orders with more than one item may be shipped from separate fulfilling locations so you can get all your items as swiftly as possible.
futbolucl.com reserves the right to restrict product quantities per order at our discretion. We may cancel orders that exceed these limits without prior notice.
The estimated delivery time for your order is based on the number of business days it takes to process and pick your order PLUS the carrier’s transit time. Delivery and transit times will vary based on the order's final destination. A business day is considered Monday through Friday, not including holidays.
2） I didn't receive my order，but my order tracking details shows it has been delivered.Whats going on?
If your order tracking details shows that your package was delivered, but you can't find it within 1-2 days of expected delivery:
Ensure your shipping address is correct
Check for a notice of attempted delivery
Search the area of your delivery location for your package, like your mailbox or wherever else you receive mail
Check with neighbors to see if someone else received or accepted the package
Wait an additional 1-2 days as some packages may be reported as delivered up to 36 hours prior to arrival.
3）What if I receive the wrong item or my order is missing an item？
If you are missing an item(s), track your order to make sure that there is still not another package on the way. Because we ship items from our warehouse as well as our stores, orders may be completed in multiple shipments.
If you received the package and it contains the wrong item or an item is missing, we’ll work with you to make it right. Please contact Customer Care for instructions on returning the incorrect item and requesting shipment of the correct order.